In business, a great deal of our communication comes in written form, whether through emails, letters, thank you cards, or even texts. It's important to know your audience and adjust your tone to fir the moment. We were very fortunate to have Caitlin Roche, who works as a freelance writer, join us this morning to give our team some valuable pointers on how to craft effective professional correspondence. The discussion also involved the pros and cons of using AI as a writing tool, which was spirited and fruitful. Thanks so much to Caitlin for sharing her expertise and for inspiring such a fun and relevant debate!